Customers

Driving in the EU

When the UK left the European Union (EU) on 31st January 2020, it entered a transition period until the end of 2020, while the UK and EU negotiate additional arrangements. The current rules on international driving will continue to apply, with UK licences still valid for visiting EEA and certain other European countries during this transition period, with no requirement for a Green Card to be issued. Please refer to your policy documents for a list of the countries covered or contact your insurance intermediary.

Although the government intends the UK to remain a Green Card Free Area, it still may be necessary for UK insurers to issue green cards for travel in Europe after 31st December 2020 if a deal with the EU is not achieved and there is no extension to the transition period.

If you plan on travelling to Europe at or shortly before the end of 2020, you should contact your motor insurance intermediary to request a green card at least 14 days in advance of your travel to ensure they have sufficient time to process your request.

However, recent changes agreed by the Council of Bureaux for green cards mean that Green Cards, which previously had to be provided on green paper, may be printed in black ink on ordinary white paper from 1st July 2020, meaning you may now print the document from your printer at home (single or double-sided).

NB: It is still necessary for all policyholders to print and carry a hard copy of the green card on your travels. Electronic versions (e.g. a PDF copy on a smartphone) will not be accepted by any authorities who require the green card to be produced for inspection.

COVID-19

Despite changes in terms of our national lockdown and the relaxing of a number of the recent Government restrictions, the Coronavirus (COVID-19) remains an unprecedented situation for all of us and continues to raise questions that people will not have had cause to consider before. With the ever-changing landscape and introduction of more localised lockdowns, reductions in volunteer support measures and with the health services seemingly under less pressure for now, some of our previous guidelines around changing vehicle use, differing work locations and key worker support are naturally having to evolve. We have previously provided answers to a number of the more common queries being raised with regard to COVID-19, in the form of a link to an FAQ page. As things are rapidly changing, and the short term future remains unclear, we have taken this opportunity to review the responses previously provided and to offer an update in terms of how policyholders current circumstances may influence their policy, and what should be discussed with your insurance intermediary so as not to unduly impact your Premier motor insurance policy or claim. We will naturally continue to offer support for vulnerable customers and offer flexibility where possible. Should you have queries that are not catered for here, or you are subject to a local lockdown, please speak to your Insurance Intermediary for guidance, or if claim related then please contact the Premier Claims Service on the telephone number shown on the ‘Contact Us’ tab depending on whether a new or existing claim.

COVID-19 Q&A

Making a change to your policy

If you should need to amend, renew or cancel your policy you should first contact the insurance intermediary which arranged your policy with Premier. It has detailed knowledge and experience of our products and will be able to deal with your enquiry immediately.

On the rare occasion that a matter needs to be referred to Premier, your insurance intermediary will liaise with us on your behalf. Your insurance intermediary’s contact details are shown on the documents supplied with your policy schedule or insurance certificate.

The following are examples of changes you must notify to your intermediary in respect of you or any person named as a driver under this policy, or in respect of your car:

  • a change of your address or where your car is kept overnight
  • a change of or additional occupation
  • a change to the use of your car
  • a change to the main driver of your car
  • any drivers you wish to add to or remove from your policy
  • any convictions not already notified to us, including fixed penalties or pending prosecutions
  • any accidents, claims, losses or damages to any vehicle, whether or not a claim was made and regardless of blame
  • any physical or mental condition, disability or infirmity requiring notification to the Driving and Vehicle Licensing Agency
  • the prescription of permanent medication
  • if you intend to change your car, including getting an additional vehicle
  • any modifications to your car (where it has been altered from the manufacturer’s specification). This includes changes to the:
    • appearance (cosmetic changes), such as alloy wheels or paint
    • bodywork, such as body kits or spoilers
    • suspension or brakes or engine
    • performance of the vehicle, such as the engine management system or exhaust
    • audio/entertainment system

This list is not exhaustive so, if in doubt, please notify your insurance intermediary.