Premier Insurance Company Limited (“Premier”) has been placed into Administration. As a result, the Financial Ombudsman Service is no longer able to assist customers with complaints against Premier. The Joint Administrators have engaged Quest Consulting (London) Limited (“Quest”) to assist with the claims process, including the oversight of complaints handling.

If you are dissatisfied with our response to your complaint then you can refer the matter to Quest to consider on the Joint Administrators’ behalf.

Quest can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to:

Premier Complaints Team
Quest Consulting (London) Limited
52-54 Gracechurch Street
London
EC3V 0EH